Class PRS_ServiceIncident
extends PRS_ExchangeElement

PRS_ServiceIncident contains the fundamental information related to a specific incident : its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow.

Class Hierarchy

CIM_ManagedElement
   |
   +--PRS_ExchangeElement
   |
   +--PRS_ServiceIncident

Direct Known Subclasses

None.

Class Qualifiers

NameData TypeValueScopeFlavors
DescriptionstringPRS_ServiceIncident contains the fundamental information related to a specific incident : its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow.None TRANSLATABLE= true

Local Class Properties

NameData TypeQualifiers
NameData TypeValueScopeFlavors
Acknowledgeuint8
DescriptionstringWas the last transaction was accepted or rejected? None TRANSLATABLE= true
ValueMapstring0, 1, 254, 255None None
ValuesstringYes, No, Other, UnknownNone TRANSLATABLE= true
Commentstring
DescriptionstringAdditional general information about the incidentNone TRANSLATABLE= true
CurrentStateuint8
DescriptionstringThe state of the incident within the Service Incident Exchange Standard transaction model.None TRANSLATABLE= true
ValueMapstring0, 1, 2, 3, 4, 5, 6, 7, 254, 255None None
ValuesstringBeginning_State, Not_Entitled, Entitled, Problem_Submitted, Open_Requester, Open_Provider, Closed_Pending_Confirmation, Closed, Other, UnknownNone TRANSLATABLE= true
Entitleduint8
DescriptionstringIs the Requester entitled to service or not? None TRANSLATABLE= true
ValueMapstring0, 1, 254, 255None None
ValuesstringYes, No, Other, UnknownNone TRANSLATABLE= true
LastTransactionuint8
DescriptionstringThe name of the last transaction which was acknowledged.None TRANSLATABLE= true
ValueMapstring0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 254, 255None None
ValuesstringService_Request, Entitlement, Problem_Submittal, Accept_Problem, Problem_Resolution, Request_Problem_Information, Provide_Problem_Information, Provide_Admin_Information, Query_Incident, Confirm_Close, Reject_Resolution, Request_Closure, Other, UnknownNone TRANSLATABLE= true
ProviderIDstring
DescriptionstringThe unique identifier for this incident assigned by the ProviderNone TRANSLATABLE= true
ProviderPriorityuint8
DescriptionstringThe priority of the incident as defined by the Requester. One is the highest priority and five is the lowest priority.None TRANSLATABLE= true
Valuesstring1, 2, 3, 4, 5None TRANSLATABLE= true
RequesterIDstring
DescriptionstringThe unique identifier for this incident assigned by the RequesterNone TRANSLATABLE= true
RequesterSeverityuint8
DescriptionstringThe severity of the incident as defined by the Requester. One is the most severe and five is the least severe. None TRANSLATABLE= true
Valuesstring1, 2, 3, 4, 5None TRANSLATABLE= true
ResponseTimedatetime
DescriptionstringThe explicit time the Requester expects a response. None TRANSLATABLE= true
TransactionNamestring
DeprecatedstringPRS_ServiceIncident.LastTransactionNone None
DescriptionstringThe use of the TransactionName property is deprecated. New Service Incidents should use the LastTransaction property and set this property to NULL. None TRANSLATABLE= true
WorkflowStatusstring
DescriptionstringStatus of the incident according to the workflowNone TRANSLATABLE= true

Inherited Properties

NameData TypeClass Origin
CaptionstringCIM_ManagedElement
DescriptionstringCIM_ManagedElement
DirtyFlaguint8PRS_ExchangeElement
PRSUniqueNamestringPRS_ExchangeElement